Help and FAQs

Explore our FAQ and Guide to get quick answers to your questions.

2. Does this 3 inch gel memory foam mattress topper have any fiberglass or fire retardant material?

No, currently there are no requirements for this type of thin pad in North America. However,for thick pads exceeding 10 inches, there is usually fiberglass involved.

4. Is this 3 inch gel memory foam mattress topper high density or squishy? And does it have a smell?

This 3 inch gel memory foam mattress topper has a good high density, providing good support rather than being squishy. Additionally, it is odor-free.

5. What is this heated mattress pad cover made of?

100% POLYESTER with PTC/NTC heating wire.

6. Are there any cleaning guidelines for 3D Snow Down Mattress Pad Cover?
  • Machine Wash Cold
  • Only Non-chlorine Bleach When Needed
  • Tumble Dry Low
  • Cool lron When Needed
  • Do Not Dry clean
7. How to maintain my heated mattress pad cover?

It is recommended to unplug the power cord when not in use for an extended period and avoid folding for storage.

8. How often do I need to wash this 3 inch gel memory foam mattress topper?

The frequency depends on individual usage. When cleaning, please refer to the washing instructions provided by the supplier.

9. Will it be hot to sleep on heated mattress pad cover?

The maximum temperature for heating is only up to 45°C. As stated in the manual, the electric heated mattress pad cover is designed for warmth and is not intended for continuous heating.

10. Does the controller of heated mattress pad cover light up at all? I won’t be able to sleep with light in the room?

Currently, our remote control features a backlight numeric display, not an indicator light. It only lights up during operation and turns off after a few seconds.

11. What is the density, in pounds, of the foam in this 3 inch gel memory foam mattress topper?

Our sponge density is 30D, which is equivalent to 30kg/m³, or approximately 66 pounds/m³.

12. How long does it take for the heated mattress pad cover to warm up?

It takes about 2 hours to gradually reach 45°C based on testing.